GENERAL TERMS AND CONDITIONS OF SALE AND RESERVATION
BergHotel – 4-star Hotel
Last updated: August 23, 2026
Article 1 – Purpose
These General Terms and Conditions of Sale and Reservation, hereinafter referred to as “GTC”, aim to define the conditions under which the BergHotel, hereinafter referred to as “the Establishment”, offers its clients hotel accommodation services and, where applicable, additional services.
They apply to reservations made directly with the Establishment, particularly via its website and its online booking engine.
Any reservation implies that the Client has read these GTC as well as the specific conditions corresponding to the selected rate.
The specific conditions displayed during the booking process, particularly concerning price, payment, guarantee, modification, and cancellation, supplement these GTC.
In case of contradiction, the specific conditions expressly presented to the Client for the reserved rate shall prevail for the elements concerned.
Article 2 – Identification of the Establishment
BergHotel
SAS PROMOTEL
SAS
LA CROIX ROUGE, 59380 SOCX
Phone: +33 3 28 68 79 00
E-mail: info@berghotel.fr
SIREN: 328104799
SIRET: 32810479900015
RCS: DUNKERQUE
Intra-community VAT: FR22328104799
Complete legal information relating to the Establishment is available in the site’s Legal Notice.
Article 3 – Capacity
The Client declares to have the necessary legal capacity to contract and commit to these GTC.
The Client is responsible for the information provided during booking and guarantees its accuracy.
When a reservation is made on behalf of several people, the Client who made the reservation guarantees having obtained the agreement of the other participants and undertakes to communicate these GTC as well as the conditions applicable to the stay to them.
Article 4 – Reservation
The Client selects the dates of their stay, the number of occupants, and the desired room category.
The reservation is made subject to the Establishment’s availability.
The presentation of a room or a rate on the website does not constitute a guarantee of availability until the reservation has been definitively confirmed.
The BergHotel website may redirect the Client to the booking engine operated by Amenitiz to check availability, rates, and finalize the reservation.
Before final validation of the reservation, the Client is invited to check all communicated information, including:
- arrival and departure dates;
- room category;
- number of occupants;
- total price of the stay;
- included or not included services;
- payment conditions;
- modification and cancellation conditions.
The reservation becomes final after validation of the booking process and receipt by the Client of a booking confirmation.
The Client must check the information on this confirmation and report any errors to the Establishment as soon as possible.
Article 5 – Rooms and Capacity
Each room category has a maximum capacity indicated during booking.
The number of people occupying the room cannot exceed this maximum capacity, unless expressly agreed upon in advance by the Establishment.
Children, including babies, must be declared during booking when requested by the booking engine.
The Establishment may refuse access to a room if the number of people presenting themselves exceeds the maximum authorized capacity.
The photographs on the website aim to represent the proposed room categories as faithfully as possible. However, differences in layout, decoration, orientation, or arrangement may exist between several rooms belonging to the same category.
Article 6 – Rooms adapted for persons with reduced mobility
Some room categories at BergHotel have rooms specially adapted for persons with reduced mobility.
Not all rooms belonging to the same category are necessarily adapted.
Clients needing an accessible room or specific arrangements are invited to indicate this when booking and to contact the Establishment to ensure that the room corresponding to their needs is indeed available for the desired dates.
Therefore, simply booking a category offering certain adapted rooms does not automatically guarantee the allocation of a PRM room, unless expressly confirmed by the Establishment.
Article 7 – Price
Prices are expressed in euros (€), all taxes included (TTC), unless otherwise indicated.
The applicable price is that displayed at the time of booking and corresponds to the selected dates, room category, number of occupants, services, and rate conditions.
Rates may vary depending on the period, availability, length of stay, and proposed rate conditions.
Services included in the price are indicated before the booking is validated.
Optional services and supplements are billed in addition when they are not expressly included in the booked rate.
French regulations do indeed require the hotelier to provide clear information on prices, included services, and any applicable supplements.
Article 8 – Tourist tax
The tourist tax applicable at the time of the stay may be charged in addition to the accommodation price when it is not already included in the amount displayed.
Its amount is determined in accordance with regulations and the decisions of the competent local authority.
When the tourist tax is not included in the amount paid at the time of booking, it is paid by the Client in accordance with the terms indicated by the Establishment.
Any exemptions provided for by regulations are applied upon presentation of the required supporting documents.
Article 9 – Payment and booking guarantee
The accepted payment methods and payment terms are indicated to the Client at the time of booking.
Depending on the selected rate, the Establishment may request in particular:
- a credit card guarantee;
- full or partial payment at the time of booking;
- a deposit or an advance payment;
- or payment at the Establishment.
The terms applicable to the stay are those expressly indicated before the booking is confirmed and set out in the confirmation sent to the Client.
When a credit card is used as a guarantee, the Client warrants that they are authorised to use it.
Article 10 – Booking modification
Any request for modification is subject to the conditions corresponding to the booked rate and to the Establishment’s availability.
A modification relating in particular to the stay dates, the number of occupants, the room category, or the selected services may result in a change in price.
Certain promotional, prepaid, or non-refundable rates may not allow any modification.
The Client is invited to consult the specific conditions set out in their booking confirmation or to contact the Establishment directly.
Article 11 – Cancellation by the Client
Cancellation conditions vary depending on the selected rate.
The specific conditions applicable to each booking are presented to the Client before their booking is confirmed and are set out in their confirmation.
Depending on the chosen rate, cancellation may in particular:
- be free of charge until a specified date or time;
- result in the retention of all or part of the amounts already paid;
- result in the charging of all or part of the stay;
- or give rise to no refund in the case of a non-refundable rate.
The Client is therefore invited to carefully check the cancellation conditions corresponding to the chosen rate before confirming their booking.
Any cancellation request must be made in accordance with the terms indicated in the booking confirmation or directly with the Establishment.
Article 12 – Failure to appear (“No-show”)
In the event that the Client fails to appear on the scheduled date, without prior cancellation in accordance with the conditions of their booking, the Establishment may apply the fees provided for under the rate conditions accepted at the time of booking.
Depending on the booked rate, these fees may correspond to all or part of the amount of the stay.
In the event of late arrival, the Client is invited to inform the Establishment in order to avoid their booking being considered a no-show.
Article 13 – Interruption or early departure
In the event of an interruption of the stay or early departure at the Client’s initiative, unused nights and services may remain payable in accordance with the conditions of the booked rate.
No automatic refund may be claimed for a service not used due to the Client, subject to the applicable mandatory legal provisions.
Article 14 – Cancellation or modification by the Establishment
In the exceptional event that the Establishment is unable to provide the booked service, it shall inform the Client as soon as possible.
Where circumstances allow, the Establishment will seek an appropriate solution taking into account the characteristics of the original booking.
The Client’s rights will be determined in accordance with the applicable legal provisions and the circumstances that led to the inability to fulfil the booking.
Article 15 – No right of withdrawal
In accordance with Article L.221-28, 12° of the French Consumer Code, the 14-day right of withdrawal applicable to certain distance contracts does not apply to accommodation services provided on a specific date or during a specific period.
Consequently, a hotel booking for specific dates does not benefit from the statutory 14-day withdrawal period.
The options for cancellation or modification are exclusively those provided for by the conditions of the selected rate, subject to the applicable legal provisions.
Article 16 – Arrival and departure
Rooms are available from:
16:00
They must be vacated no later than:
11:00
Early arrival or late departure may be offered subject to availability and may incur an additional charge.
If arrival is expected after 22:00, the Client is invited to contact the Establishment in advance to learn the access arrangements.
There is no national statutory time setting a latest arrival time at a hotel; it is therefore determined by the conditions set by the establishment.
Article 17 – Conduct and respect for the Establishment
The Client undertakes to use the room and the Establishment’s areas reasonably and in accordance with their intended purpose.
Any conduct contrary to public order, dangerous, violent, abusive, or likely to seriously disturb the peace and quiet of other guests or staff may justify intervention by the Establishment, without prejudice to the rights available to each party under the law.
The Client is liable for any damage they cause directly or through persons for whom they are responsible, under the conditions provided for by the applicable legislation.
Article 18 – Smoking and vaping
The rules relating to smoking and vaping applicable within the Establishment must be complied with.
Where the room is offered as non-smoking, smoking is prohibited there.
Any costs related to reinstatement made necessary by conduct attributable to the Client may only be claimed under the legally applicable conditions and on the basis of evidence justifying them.
Article 19 – Animals
Pets are not permitted within the Establishment, subject to the applicable legal provisions, in particular those relating to guide dogs for the blind and assistance dogs.
Article 20 – Minors
Minors staying at the Establishment remain under the responsibility of their legal representatives or the adults accompanying them.
The Establishment may request the necessary documents or authorisations where regulations or circumstances so require.
Article 21 – Personal belongings
The Client is invited to take the necessary precautions regarding their personal belongings and valuables and to use the safe provided when the room is equipped with one.
The Establishment’s liability regarding items brought by travellers is governed by the legal provisions applicable to hotelkeepers’ liability.
Article 22 – Force majeure
No party may be held liable for a failure to fulfil its obligations where such failure results from an event meeting the legal conditions of force majeure.
The affected party shall inform the other party as soon as possible where circumstances allow.
The consequences for the booking are determined in accordance with the applicable regulations and the nature of the impediment.
Article 23 – Personal data
Personal data collected in connection with a booking are processed for purposes including:
- managing bookings;
- ensuring the Client’s stay;
- managing invoicing and payments;
- responding to the Client’s requests;
- complying with the Establishment’s legal obligations.
Certain data may be processed by technical service providers involved in the booking process, including Amenitiz.
Detailed information relating to the processing of personal data, their retention period, their recipients, and the Client’s rights is available in the BergHotel Privacy Policy.
Article 24 – Complaints
Any complaint relating to a booking or a stay must be sent as soon as possible to:
BergHotel
SAS PROMOTEL
SAS
LA CROIX ROUGE, 59380 SOCX
Phone: +33 3 28 68 79 00
Email: info@berghotel.fr
To facilitate its handling, the complaint should specify, where possible, the Client’s name, the stay dates, and the booking number.
The Establishment will favour seeking an amicable solution.
Article 25 – Consumer mediation
In the event of a dispute between the consumer Client and BergHotel that could not be resolved following a prior complaint sent to the Establishment, the Client may refer the matter free of charge to the consumer mediator to which the Establishment belongs.
Competent mediator:
For any dispute that could not be settled following a prior complaint submitted directly to our customer services and, in the absence of a satisfactory response or any response within 60 days, the client may refer the matter to the Tourism and Travel Mediator, whose contact details are set out below:
Referral by post: MTV – Médiation Tourisme Voyage. Referral submission service,
CS 30958, 75383 PARIS CEDEX 08
Online referral: Referral request – mtv .
The establishment SAS Promotel is a member of Médiation Tourisme Voyage as
a member of the professional union “UMIH”, duly listed on the website
https://www.mtv.travel/ under the “members” tab.
If you reside in the European Union and wish to obtain more information about online dispute resolution, please follow this link to the European Commission’s website: http://ec.europa.eu/consumers/
Article 26 – Applicable law and dispute resolution
These GTC are governed by French law.
In the event of a dispute, the Client is invited to contact the Establishment in advance in order to seek an amicable solution.
Failing amicable resolution and after any recourse to the consumer mediation scheme, the dispute may be brought before the competent courts in accordance with the applicable legal rules.
No provision of these GTC may have the effect of depriving a consumer of the mandatory protective provisions from which they benefit.
Article 27 – Amendment of the GTC
BergHotel may amend these General Terms and Conditions of Sale in particular to take account of changes in its services, its booking system, or regulations.
The GTC applicable to a booking are those brought to the Client’s attention at the time the Client makes their booking.
Last updated: August 23, 2026.