{"id":424,"date":"2026-04-06T20:18:06","date_gmt":"2026-04-06T18:18:06","guid":{"rendered":"https:\/\/berghotel.fr\/legal-notice\/"},"modified":"2026-04-06T20:18:06","modified_gmt":"2026-04-06T18:18:06","slug":"legal-notice","status":"publish","type":"page","link":"https:\/\/berghotel.fr\/en\/legal-notice\/","title":{"rendered":"Legal Notice"},"content":{"rendered":"\n
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Legal Notice<\/h2>\n

1. Site Publisher<\/h2>\n

This website is published by:<\/p>\n

BergHotel<\/strong>
SAS PROMOTEL
SAS with a capital of \u20ac996,327
Registered office: 2, route de crochte 59380 SOCX
Telephone: +33 3 28 68 79 00
Email address: info@berghotel.fr<\/p>\n

Registered with the Dunkerque Trade and Companies Register under number 328104799<\/strong>
SIRET: 32810479900015
Intra-community VAT number: FR22328104799<\/p>\n

Publication Director:<\/strong> Bernard ROELANDT<\/p>\n

The site presents the activities and services of the BergHotel<\/strong> establishment, a hotel located at 2 Bis, route de crochte 59380 SOCX.<\/p>\n

\n

2. Website Hosting<\/h2>\n

The site is hosted by:<\/p>\n

IONOS<\/strong>
1&1 Ionos Internet SARL
7, place de la gare BP 70109 57201 Sarreguemines Cedex
0805 54 21 80<\/p>\n

\n

3. Design and Development<\/h2>\n

The website was designed and developed by:<\/p>\n

IT UP<\/strong>
23, rue de normandie 59492 HOYMILLE
90490878700016
contact@it-up.tech<\/p>\n

Design, development, and maintenance of the website.<\/p>\n

\n

4. Establishment Activity<\/h2>\n

BergHotel provides hotel accommodation services.<\/p>\n

Classification: 4-star hotel<\/strong>, subject to the validity of the establishment’s official classification.<\/p>\n

Information regarding rooms, equipment, services, and facilities offered is presented on the site for information purposes and is subject to change.<\/p>\n

Photographs and illustrations are intended to provide the best possible presentation of the establishment and its services. However, they do not constitute a contractual commitment when minor variations exist between rooms of the same category. <\/p>\n

\n

5. Rates and Reservations<\/h2>\n

Rates for accommodation services are indicated in euros, inclusive of all taxes (VAT included), unless otherwise stated.<\/p>\n

Any taxes, additional services, or supplements not included in the room price are indicated to the customer before the final validation of their reservation.<\/p>\n

Prices and availability may vary depending on the dates of stay, room category, number of occupants, and selected rate conditions.<\/p>\n

The rate conditions, payment methods, cancellation conditions, and other conditions applicable to a reservation are those presented to the customer at the time of their reservation.<\/p>\n

Regulations notably require that the consumer be clearly informed of the price and included services; prices must be expressed in euros including all taxes, and any additional costs must be communicated before the conclusion of the contract.<\/p>\n

\n

6. Online Reservation System<\/h2>\n

Online reservations offered from this site are made through the Amenitiz<\/a><\/span><\/span> reservation platform.<\/p>\n

When the user selects the option to check availability or make a reservation, they may be redirected to the reservation environment operated by Amenitiz.<\/p>\n

The reservation is then subject to the pricing information and conditions presented to the customer during the reservation process.<\/p>\n

The reservation is only considered final after its validation in accordance with the terms indicated during the reservation process.<\/p>\n

\n

7. Absence of Right of Withdrawal<\/h2>\n

In accordance with the applicable provisions of the Consumer Code, the right of withdrawal provided for certain distance contracts does not apply to accommodation services, other than residential accommodation, provided on a specific date or at a specific frequency.<\/p>\n

Consequently, the customer does not benefit from a 14-day withdrawal period for a hotel reservation made for specific dates.<\/p>\n

The applicable cancellation conditions are those corresponding to the chosen rate and communicated to the customer before the validation of their reservation.<\/p>\n

\n

8. Consumer Mediation<\/h2>\n

In accordance with Articles L.611-1 et seq. of the Consumer Code, the consumer has the possibility to use a consumer mediator free of charge for the amicable resolution of a dispute with the establishment.<\/p>\n

After having previously sent a written complaint to BergHotel and in the absence of a satisfactory amicable solution, the consumer may refer the matter to the consumer mediator responsible for the establishment:<\/p>\n

For any dispute that could not be settled within the framework of a prior complaint directly submitted to our customer services and in the absence of a satisfactory response or any response within 60 days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are listed below:
 <\/p>\n

Referral by post: MTV \u2013 M\u00e9diation Tourisme Voyage. Service d\u00e9p\u00f4t des saisines,CS 30958, 75383 PARIS CEDEX 08Referral via the internet: Referral request \u2013 mtv.
 <\/p>\n

The establishment SAS Promotel is a member of the Tourism and Travel Mediation as amember of the professional union “UMIH” duly referenced on the sitehttps:\/\/www.mtv.travel\/<\/a> under the “members” tab.<\/p>\n



If you reside in the European Union and wish to obtain more information on online dispute resolution, please follow this link to the European Commission website: http:\/\/ec.europa.eu\/consumers\/odr\/<\/wbr><\/a>. This link is provided in accordance with Article L.616-2 of the Consumer Code. <\/p>\n

\n

9. Intellectual Property<\/h2>\n

All elements present on the site, notably its structure, texts, photographs, illustrations, graphics, logos, icons, videos, and other content, are protected by French and international provisions relating to intellectual property.<\/p>\n

Unless otherwise stated, these elements are the property of BergHotel or are used with the authorization of their respective owners.<\/p>\n

Any reproduction, representation, modification, adaptation, distribution, or exploitation, in whole or in part, of all or part of the site without prior authorization from the holder of the rights concerned is prohibited, except in cases expressly provided for by law.<\/p>\n

The trademarks, trade names, and logos reproduced on the site remain the property of their respective owners.<\/p>\n

\n

10. Photographs and Credits<\/h2>\n

The photographs on the site are:<\/p>\n

[\u00a9 BERGHOTEL \/ \u00a9 IT UP]<\/strong><\/p>\n

When photographs, illustrations, or other works belonging to third parties are used, the corresponding rights and credits remain the property of their respective authors or holders.<\/p>\n

It is important to be vigilant on this point: information relating to the intellectual property rights of the photographs and illustrations used must be indicated where necessary.<\/p>\n

\n

11. Liability<\/h2>\n

BergHotel endeavors to ensure the accuracy and updating of the information disseminated on this site.<\/p>\n

However, errors, omissions, or modifications may occur. BergHotel therefore reserves the right to modify the content of the site at any time and without notice. <\/p>\n

BergHotel cannot be held responsible for temporary interruptions of the site, technical malfunctions beyond its control, or damage resulting from fraudulent use of the site or the intervention of a third party.<\/p>\n

Hypertext links on the site may lead to services or websites operated by third parties. BergHotel exercises no control over these external services and cannot be held responsible for their content or availability. <\/p>\n

\n

12. Personal Data<\/h2>\n

As part of the use of the site, certain personal data may be collected, notably when using a contact form or services offered by the site.<\/p>\n

The methods of collection, the purposes of processing, their legal basis, their retention period, as well as the rights available to users are detailed in the site’s Privacy Policy<\/strong>.<\/p>\n

In accordance with the regulations applicable to the protection of personal data, notably the General Data Protection Regulation (GDPR) and the amended Data Protection Act, users have, depending on the processing concerned, rights of access, rectification, erasure, limitation, opposition, and portability of their data.<\/p>\n

To exercise these rights:<\/p>\n

info@berghotel.fr<\/strong><\/p>\n

The user also has the right to lodge a complaint with the CNIL.<\/p>\n

\n

13. Cookies<\/h2>\n

The site may use cookies and other trackers necessary for its operation as well as, subject to the user’s consent when required, cookies intended notably for audience measurement or the use of services provided by third parties.<\/p>\n

The user can accept, refuse, or customize the use of non-necessary cookies from the consent management tool available on the site.<\/p>\n

Detailed information concerning the cookies used, their purpose, and their retention period can be found in the site’s Cookie Policy<\/strong>.<\/p>\n

\n

14. Complaints<\/h2>\n

For any questions or complaints regarding a service or a reservation made directly with BergHotel, the customer can contact the establishment:<\/p>\n

BergHotel<\/strong>
2 Bis, route de crochte 59380 SOCX
+33 3 28 68 79 00
contact@berghotel.fr<\/p>\n

It is recommended to address any complaint in writing, specifying the references of the reservation concerned.<\/p>\n

In the absence of an amicable resolution after a prior complaint to the establishment, the consumer may use the consumer mediator indicated in the article “Consumer Mediation”.<\/p>\n

\n

15. Governing Law<\/h2>\n

This site and this legal notice are subject to French law.<\/p>\n

In the event of a dispute, the French legal rules relating to jurisdictional competence apply, without prejudice to the protective provisions benefiting the consumer.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n","protected":false},"excerpt":{"rendered":"

Legal Notice 1. Site Publisher This website is published by: BergHotelSAS PROMOTELSAS with a capital of \u20ac996,327Registered office: 2, route de crochte 59380 SOCXTelephone: +33 3 28 68 79 00Email address: info@berghotel.fr Registered with the Dunkerque Trade and Companies Register under number 328104799SIRET: 32810479900015Intra-community VAT number: FR22328104799 Publication Director: Bernard ROELANDT The site presents the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-424","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"

Legal Notice<\/h2>

1. Site Publisher<\/h2>

This website is published by:<\/p>

BergHotel<\/strong>
SAS PROMOTEL
SAS with a capital of \u20ac996,327
Registered office: 2, route de crochte 59380 SOCX
Telephone: +33 3 28 68 79 00
Email address: info@berghotel.fr<\/p>

Registered with the Dunkerque Trade and Companies Register under number 328104799<\/strong>
SIRET: 32810479900015
Intra-community VAT number: FR22328104799<\/p>

Publication Director:<\/strong> Bernard ROELANDT<\/p>

The site presents the activities and services of the BergHotel<\/strong> establishment, a hotel located at 2 Bis, route de crochte 59380 SOCX.<\/p>

2. Website Hosting<\/h2>

The site is hosted by:<\/p>

IONOS<\/strong>
1&1 Ionos Internet SARL
7, place de la gare BP 70109 57201 Sarreguemines Cedex
0805 54 21 80<\/p>

3. Design and Development<\/h2>

The website was designed and developed by:<\/p>

IT UP<\/strong>
23, rue de normandie 59492 HOYMILLE
90490878700016
contact@it-up.tech<\/p>

Design, development, and maintenance of the website.<\/p>

4. Establishment Activity<\/h2>

BergHotel provides hotel accommodation services.<\/p>

Classification: 4-star hotel<\/strong>, subject to the validity of the establishment's official classification.<\/p>

Information regarding rooms, equipment, services, and facilities offered is presented on the site for information purposes and is subject to change.<\/p>

Photographs and illustrations are intended to provide the best possible presentation of the establishment and its services. However, they do not constitute a contractual commitment when minor variations exist between rooms of the same category. <\/p>

5. Rates and Reservations<\/h2>

Rates for accommodation services are indicated in euros, inclusive of all taxes (VAT included), unless otherwise stated.<\/p>

Any taxes, additional services, or supplements not included in the room price are indicated to the customer before the final validation of their reservation.<\/p>

Prices and availability may vary depending on the dates of stay, room category, number of occupants, and selected rate conditions.<\/p>

The rate conditions, payment methods, cancellation conditions, and other conditions applicable to a reservation are those presented to the customer at the time of their reservation.<\/p>

Regulations notably require that the consumer be clearly informed of the price and included services; prices must be expressed in euros including all taxes, and any additional costs must be communicated before the conclusion of the contract.<\/p>

6. Online Reservation System<\/h2>

Online reservations offered from this site are made through the Amenitiz<\/a> reservation platform.<\/p>

When the user selects the option to check availability or make a reservation, they may be redirected to the reservation environment operated by Amenitiz.<\/p>

The reservation is then subject to the pricing information and conditions presented to the customer during the reservation process.<\/p>

The reservation is only considered final after its validation in accordance with the terms indicated during the reservation process.<\/p>

7. Absence of Right of Withdrawal<\/h2>

In accordance with the applicable provisions of the Consumer Code, the right of withdrawal provided for certain distance contracts does not apply to accommodation services, other than residential accommodation, provided on a specific date or at a specific frequency.<\/p>

Consequently, the customer does not benefit from a 14-day withdrawal period for a hotel reservation made for specific dates.<\/p>

The applicable cancellation conditions are those corresponding to the chosen rate and communicated to the customer before the validation of their reservation.<\/p>

8. Consumer Mediation<\/h2>

In accordance with Articles L.611-1 et seq. of the Consumer Code, the consumer has the possibility to use a consumer mediator free of charge for the amicable resolution of a dispute with the establishment.<\/p>

After having previously sent a written complaint to BergHotel and in the absence of a satisfactory amicable solution, the consumer may refer the matter to the consumer mediator responsible for the establishment:<\/p>

For any dispute that could not be settled within the framework of a prior complaint directly submitted to our customer services and in the absence of a satisfactory response or any response within 60 days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are listed below:
 <\/p>

Referral by post: MTV \u2013 M\u00e9diation Tourisme Voyage. Service d\u00e9p\u00f4t des saisines,CS 30958, 75383 PARIS CEDEX 08Referral via the internet: Referral request \u2013 mtv.
 <\/p>

The establishment SAS Promotel is a member of the Tourism and Travel Mediation as amember of the professional union \"UMIH\" duly referenced on the sitehttps:\/\/www.mtv.travel\/<\/a> under the \"members\" tab.<\/p>



If you reside in the European Union and wish to obtain more information on online dispute resolution, please follow this link to the European Commission website: http:\/\/ec.europa.eu\/consumers\/odr\/<\/wbr><\/a>. This link is provided in accordance with Article L.616-2 of the Consumer Code. <\/p>

9. Intellectual Property<\/h2>

All elements present on the site, notably its structure, texts, photographs, illustrations, graphics, logos, icons, videos, and other content, are protected by French and international provisions relating to intellectual property.<\/p>

Unless otherwise stated, these elements are the property of BergHotel or are used with the authorization of their respective owners.<\/p>

Any reproduction, representation, modification, adaptation, distribution, or exploitation, in whole or in part, of all or part of the site without prior authorization from the holder of the rights concerned is prohibited, except in cases expressly provided for by law.<\/p>

The trademarks, trade names, and logos reproduced on the site remain the property of their respective owners.<\/p>

10. Photographs and Credits<\/h2>

The photographs on the site are:<\/p>

[\u00a9 BERGHOTEL \/ \u00a9 IT UP]<\/strong><\/p>

When photographs, illustrations, or other works belonging to third parties are used, the corresponding rights and credits remain the property of their respective authors or holders.<\/p>

It is important to be vigilant on this point: information relating to the intellectual property rights of the photographs and illustrations used must be indicated where necessary.<\/p>

11. Liability<\/h2>

BergHotel endeavors to ensure the accuracy and updating of the information disseminated on this site.<\/p>

However, errors, omissions, or modifications may occur. BergHotel therefore reserves the right to modify the content of the site at any time and without notice. <\/p>

BergHotel cannot be held responsible for temporary interruptions of the site, technical malfunctions beyond its control, or damage resulting from fraudulent use of the site or the intervention of a third party.<\/p>

Hypertext links on the site may lead to services or websites operated by third parties. BergHotel exercises no control over these external services and cannot be held responsible for their content or availability. <\/p>

12. Personal Data<\/h2>

As part of the use of the site, certain personal data may be collected, notably when using a contact form or services offered by the site.<\/p>

The methods of collection, the purposes of processing, their legal basis, their retention period, as well as the rights available to users are detailed in the site's Privacy Policy<\/strong>.<\/p>

In accordance with the regulations applicable to the protection of personal data, notably the General Data Protection Regulation (GDPR) and the amended Data Protection Act, users have, depending on the processing concerned, rights of access, rectification, erasure, limitation, opposition, and portability of their data.<\/p>

To exercise these rights:<\/p>

info@berghotel.fr<\/strong><\/p>

The user also has the right to lodge a complaint with the CNIL.<\/p>

13. Cookies<\/h2>

The site may use cookies and other trackers necessary for its operation as well as, subject to the user's consent when required, cookies intended notably for audience measurement or the use of services provided by third parties.<\/p>

The user can accept, refuse, or customize the use of non-necessary cookies from the consent management tool available on the site.<\/p>

Detailed information concerning the cookies used, their purpose, and their retention period can be found in the site's Cookie Policy<\/strong>.<\/p>

14. Complaints<\/h2>

For any questions or complaints regarding a service or a reservation made directly with BergHotel, the customer can contact the establishment:<\/p>

BergHotel<\/strong>
2 Bis, route de crochte 59380 SOCX
+33 3 28 68 79 00
contact@berghotel.fr<\/p>

It is recommended to address any complaint in writing, specifying the references of the reservation concerned.<\/p>

In the absence of an amicable resolution after a prior complaint to the establishment, the consumer may use the consumer mediator indicated in the article \"Consumer Mediation\".<\/p>

15. Governing Law<\/h2>

This site and this legal notice are subject to French law.<\/p>

In the event of a dispute, the French legal rules relating to jurisdictional competence apply, without prejudice to the protective provisions benefiting the consumer.<\/p>","_links":{"self":[{"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/pages\/424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/comments?post=424"}],"version-history":[{"count":4,"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/pages\/424\/revisions"}],"predecessor-version":[{"id":434,"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/pages\/424\/revisions\/434"}],"wp:attachment":[{"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/media?parent=424"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/berghotel.fr\/en\/wp-json\/wp\/v2\/folder?post=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}