{"id":408,"date":"2026-04-06T20:18:24","date_gmt":"2026-04-06T18:18:24","guid":{"rendered":"https:\/\/berghotel.fr\/privacy-policy\/"},"modified":"2026-04-06T20:18:24","modified_gmt":"2026-04-06T18:18:24","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/berghotel.fr\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
\n
\n
\n
\n \n
\n
\n

Privacy and Cookie Policy<\/h3>\n

BergHotel<\/strong>
Last updated: August 23, 2026<\/strong><\/p>\n

1. Purpose of this policy<\/h3>\n

BergHotel places particular importance on protecting the privacy and personal data of its guests and visitors.<\/p>\n

The purpose of this policy is to explain transparently what personal data may be collected when using the BergHotel website, why it is collected, how it is used, and what rights data subjects have.<\/p>\n

Personal data processing is carried out in accordance with Regulation (EU) 2016\/679 of April 27, 2016, known as the General Data Protection Regulation (“GDPR”), as well as the amended French Data Protection Act.<\/p>\n

\n

2. Data controller<\/h3>\n

The controller for processing carried out directly by the establishment is:<\/p>\n

BergHotel<\/strong>
SAS PROMOTEL<\/span>
SAS with share capital of \u20ac996,327<\/span>
Registered office: 2, route de crochte 59380 SOCX<\/span>
Phone: +33 3 28 68 79 00<\/span>
Email: info@berghotel.fr<\/span><\/p>\n

For any questions regarding the protection of personal data or to exercise your rights:<\/p>\n

info@berghotel.fr<\/span><\/p>\n

If BergHotel has appointed a Data Protection Officer (DPO):<\/p>\n

Data Protection Officer: <\/strong>contact@berghotel.fr – Bernard ROELANDT<\/p>\n

The CNIL requires in particular that users be able to identify the data controller, the purposes, legal bases, recipients, and retention periods for data.<\/p>\n

\n

3. Personal data that may be collected<\/h3>\n

Depending on the services used, BergHotel may process the following categories of data in particular:<\/p>\n

Identification and contact data:<\/strong>last name, first name, email address, phone number and, when necessary, postal address.<\/p>\n

Booking-related data:<\/strong>stay dates, room category, number of adults and children, selected services, special requests, booking number or reference.<\/p>\n

Billing and payment data:<\/strong>information necessary for billing, payment history, and payment method information.<\/p>\n

Bank details may be processed by the payment and booking service providers used by BergHotel. BergHotel does not necessarily retain complete bank card data itself. <\/p>\n

Data relating to communications with the establishment:<\/strong>content of requests submitted by form, email, or phone and responses provided.<\/p>\n

Technical data:<\/strong>IP address, browser and device information, technical logs, pages viewed, and information relating to site usage when such data is necessary for its operation or when the user has consented to the relevant trackers.<\/p>\n

BergHotel strives to limit the data collected to that necessary for the purposes pursued, in accordance with the principle of data minimization.<\/p>\n

\n

4. Purposes and legal bases<\/h3>\n

Personal data may be used in particular for the following processing activities:<\/p>\n

\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Processing<\/th>\nPurpose<\/th>\nLegal basis<\/th>\n<\/tr>\n<\/thead>\n
Contact requests<\/td>\nRespond to questions and requests addressed to the hotel<\/td>\nLegitimate interest \/ pre-contractual measures depending on the request<\/td>\n<\/tr>\n
Booking<\/td>\nSearch, record, and manage a booking<\/td>\nPerformance of contract or pre-contractual measures<\/td>\n<\/tr>\n
Stay management<\/td>\nProvide reception and deliver booked services<\/td>\nPerformance of contract<\/td>\n<\/tr>\n
Payment and billing<\/td>\nCollect amounts due and issue accounting documents<\/td>\nPerformance of contract and legal obligations<\/td>\n<\/tr>\n
Complaints<\/td>\nHandle requests and disputes<\/td>\nPerformance of contract \/ legitimate interest<\/td>\n<\/tr>\n
Accounting<\/td>\nComply with tax and accounting obligations<\/td>\nLegal obligation<\/td>\n<\/tr>\n
Site security<\/td>\nPrevent abuse, attacks, and malfunctions<\/td>\nLegitimate interest<\/td>\n<\/tr>\n
Audience measurement<\/td>\nUnderstand site usage<\/td>\nConsent when required<\/td>\n<\/tr>\n
Marketing communications<\/td>\nSend offers when legally permitted<\/td>\nConsent or other applicable legal basis as appropriate<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n

No data collected via a contact form may be automatically used to send a newsletter if the user has not been properly informed and the required consent has not been obtained.<\/p>\n

\n

5. Booking with Amenitiz<\/h3>\n

The BergHotel website allows you to search for accommodation availability by entering in particular:<\/p>\n